Privacy Policy
1. Introduction
This Privacy Policy sets out how First Principles Education Pte. Ltd. collects, uses, discloses, and manages personal data in the course of its operations.
By submitting your information, contacting us, or engaging with our services through any platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data for the purposes described herein and for purposes reasonably related to our business activities.
2. Scope of Application
This Policy applies to all individuals who interact with us, including:
Parents or guardians who submit enquiries or engage our services
Students participating in our programmes
Individuals who contact us through forms, messaging platforms, or referrals
Where our services involve minors, personal data is provided and processed on the basis that the parent or legal guardian has given the necessary consent.
3. Collection of Personal Data
We collect personal data through direct interactions and through participation in our services.
This may include:
- Contact information such as name, email address, and phone number
- Information shared in the course of enquiries, onboarding, or programme participation
- Information relating to engagement in our programmes, including behavioural, developmental, and learning related context
- Communication records across messaging, calls, and video sessions
- Recordings of sessions conducted for service delivery, review, or training purposes
- Technical and interaction data collected through our digital platforms
Personal data is collected through channels including, but not limited to:
- Website forms and landing pages
- Advertising and lead generation platforms
- Messaging platforms and direct communication
- Referrals where the individual subsequently engages with us directly
- Participation in programmes, sessions, or events
4. Purpose of Collection, Use and Disclosure
We collect, use, and disclose personal data for the following purposes:
- Responding to enquiries and managing onboarding
- Delivering and administering our programmes and services
- Facilitating communication across our team and with you
- Conducting internal operations, quality control, and training
Improving our services, systems, and programme design - Contacting you for follow up, updates, and marketing communication
- Performing internal analysis, research, and business development
- Fulfilling administrative, accounting, and legal obligations
Submission of personal data or initiation of contact with us constitutes consent to be contacted and to receive communications relevant to the above purposes.
5. Communication and Recordings
We communicate through various platforms as part of our service delivery and operations.
Communications may take place through messaging platforms, email, phone calls, or video conferencing tools.
Sessions, calls, or interactions may be recorded and retained for purposes including:
- Service delivery and continuity
- Internal review and quality assurance
- Training and operational improvement
6. Disclosure of Personal Data
Personal data may be disclosed on a need to know basis within the following framework:
6.1 Internal Access
Access is restricted according to roles and responsibilities.
Personnel are only provided access to data required for their function in sales, operations, or programme delivery.
6.2 Service Providers
We may engage external service providers to support our operations, including communication systems, analytics tools, and marketing platforms.
These parties are authorised to access personal data only where necessary to perform their functions.
6.3 Legal and Regulatory Requirements
We may disclose personal data where required to comply with applicable laws or lawful requests.
7. Data Retention
We retain personal data in accordance with our operational needs and legitimate business purposes.
This includes retaining data for:
- Ongoing communication and relationship management
- Delivery and continuity of services
- Internal record keeping and analysis
- Marketing and follow up engagement
- Compliance with legal, regulatory, and accounting requirements
Where personal data is no longer required for these purposes, reasonable steps will be taken to cease retention or remove non essential information.
8. Access, Correction and Withdrawal
You may request access to or correction of your personal data.
Where a request is made to withdraw consent or delete personal data, we will assess such requests in accordance with our legal and operational obligations.
Certain data may continue to be retained where necessary for legitimate business or compliance purposes.
9. Protection of Personal Data
We implement reasonable administrative and operational measures to protect personal data.
These include:
- Role based access control within the organisation
- Use of established systems and platforms for communication and storage
- Limiting access to authorised personnel only
While reasonable safeguards are in place, no system can be guaranteed to be completely secure.
10. Marketing and Tracking
We use analytics and tracking technologies to understand user interaction and improve our marketing efforts.
This may include tracking behaviour on our platforms and delivering relevant advertising and follow up communication.
By interacting with our platforms or submitting your information, you consent to such activities.
11. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements.
The updated version will be made available through our usual channels.
12. Contact
For any enquiries relating to this Privacy Policy or your personal data, you may contact:
First Principles Education Pte. Ltd.
Email: [email protected]